Trust Vs Distrust, Consistency Vs Inconsistency and Certainty Vs Uncertainty

A brief study on Trust and Distrust based on Management/organizational theory.

Trust is well-defined as a person's readiness to

become susceptible to another on the basis of positive expectation of their conduct. Trust, explained with the help of "physiological contract" gives you a clear idea. Workplace relationship and human behavior is highly dependent on this physiological contract.

Physiological contract basically depends on the relationship between the employer and the employee. In management or organizational theory, the psychological contract is strongly related to trust. When an employee finds a fair and right psychological contract with the employer, trust builds strongly. When psychological contract gets broken down or fails it adversely affect the employee trust.

Psychological contract thus act as one of the major factor in building trust or distrust. The employee attitude and feelings are categorized in to two. They are employee's attitude towards work and attitude towards employer. The employee's attitude towards the employer defines the relationship between them. A positive psychological contract builds trust and openness with the employer. A transparent leadership pave way to trust and health psychological contract. A failure results in distrust.

A study on how Trust gets fueled by "consistency and Certainty" and Distrust fueled by "Inconsistency and Uncertainty".

Certainty empowers every aspect of your life and career. Certainty ignites internal faith, passion, belief and positivity. Certainty dispels employees fear, negativity and skepticism. So when certainty develops, trust automatically builds. Form this it is clear that, Uncertainty pave way to Distrust. Uncertainty makes people threatened and vulnerable.

Consistency is directly related to trust. Every action that brings in consistency builds credibility. Inconsistency can seriously lead to doubt and distrust. It becomes more that difficult to regain that lost trust. Consistency is very important to a leader/employer.  If   they are inconsistent, there is much chance, the employee lose trust over employer. The same applies to employees. If am employee's performance is not consistent enough and takes a varying graph, the employee may lose the employer's trust. So self assessment of consistency may help you in this regard.

Marketing also adopts the same trust relationship to sell their products. The manufacturer adopts ways to cultivate a trust between the product/manufacturer and the customer. When a strong trust is build, the sale peaks.

In short, you can see Trust exist in all walks of life. The above were just two examples. It is not so hard to develop trust between people. But it does take time. Once trust is build, it is important to preserve it for longer time.


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